MBITS places the satisfaction of our customers at the top of our priorities. It drives the culture of our company, is instilled in our employees and is ingrained in our business practices.
For us to be successful, one other party needs to be successful as well – our customers. We’re about solutions and services that create value and deliver outcomes.
What we do requires a highly personal approach and it’s this approach that differentiates us. It’s also the major reason why customers prefer to work with us. Our passion for service and our level of commitment to delivery is what makes us different. This passion enables us to build a more valuable relationship with our customers. It’s also about having a high level of expertise in our customers market as well as deep knowledge and experience in ICT managed services delivery. We know many of the issues our customer are facing, the expectations they have and the results they need. It also requires the confidence to express our opinions, challenge the status quo and work with our customers to achieve results.
Most importantly, it’s about understanding our customers; Who they are? Where they are and where they want to go? It’s about genuinely listening to them and taking the time to understand what they need to achieve, and when.
We are honest with our customers and work hard to manage their expectations. So over time they learn to trust us and increasingly engage our services.
In a competitive market, this gives us a distinct advantage – customer advocacy built on trust and positive experience.
Most importantly, our customers can rest assured that their IT support needs are in the hands of a professional managed services organisation delivering to the highest standards.
We’re known for delivering high-quality managed ICT solutions and services that consistently exceed our customers’ expectations.
MBITS commenced operations in 2007 and operate from offices in Fyshwick in Canberra, Australia.
We have sales representation in Sydney and Melbourne and long standing relationships with service agents in most Australian cities.
With over 200 years of collective IT solutions and managed services expertise to draw on, our clients have deep experience to draw upon. The result is innovative managed ICT services, delivered by seasoned IT service professionals.
Why choose MBITS? We can think of at least 6 good reasons. These are summarised in the values we operate our business around. They are not just words. They are what we believe strongly in. They are the difference between our competitors and us. They are the things that allow us to build quality relationships and deliver great service.
Six reasons which differentiate mbits
Service Energy – Service Energy sums up the reason we do what we do. Understanding we are in a service business. That we affect not only the success of businesses but the quality of people’s lives. It’s making every encounter matter. Instilling confidence. Creating optimism. Empowering decisions. It’s working with enthusiasm, intensity and energy. Being able to engage and transfer this services energy into our clients’ business workplace.
Trust – Its always acting in the best interests of our clients. Trust is being honest, open and transparent. Telling it like it is. And having the strength and self-belief to do so. It’s managing expectations. Delivering on promises. Standing behind our decisions. Being committed to building long-term relationships. It’s the stability of personnel. Our history of performance. Consistently driving great outcomes. It’s the confidence our clients have in our expertise. It’s caring about our reputation and working hard to build it.
Interest - Being genuinely interested means caring about the people and businesses we work for and the markets they work in. It’s immersing ourselves in our clients’ business. Truly understanding our clients. Taking the time to listen, learn and discover. Asking the right questions so we can provide the right answers. It’s looking beyond the transaction. Knowing our business is about the success of others.
Commitment - Determination to Succeed - Commitment is our determination to deliver positive outcomes for our clients. It’s being there for them long after the order. It’s taking a long-term view. It’s our drive to be the best. Working hard to continuously improve each day. It’s our passion for the industry and seeking to set new standards in quality and service. It’s being tenacious and focused. Aggressively pursuing success for our clients, and ourselves.
Expertise – using our experience and intelligence to create opportunity. It’s specialist knowledge and experience in managed services. Understanding our clients’ businesses and the people in the business. Knowing what drives their success. It’s having the right people with talent and insight. It’s investing in the continual development of our people and our collective knowledge and skills. It’s having the confidence to challenge the expected and apply fresh thinking to find new solutions. It’s taking a leadership position in the industry. Sharing our expertise.
Services Portfolio – Its about the investment we have made in R&D and testing and evaluation of technologies and applying this to the challenges we see in our clients’ business. It’s about developing unique solutions and services which take the best available offerings and through integration with others making them collectively better. It’s about being different and approaching development in a non-traditional way to deliver something new and innovative. It’s about a breadth and quality of solutions and services which enable us to punch way above our weight and deliver our clients real outcomes. At MBITS it’s not what we do that’s different. It’s the way we do it. And we do everything with commitment, quality and care.