mbits and the customer
MBITS places the satisfaction of our customers at the top of our priorities. It drives the culture of our company, is instilled in our employees and is ingrained in our business practices.
For us to be successful, one other party needs to be successful as well – our customers. We’re about solutions and services that create value and deliver outcomes.
What we do requires a highly personal approach and it’s this approach that differentiates us. It’s also the major reason why customers prefer to work with us. Our passion for service and our level of commitment to delivery is what makes us different. This passion enables us to build a more valuable relationship with our customers. It’s also about having a high level of expertise in our customers market as well as deep knowledge and experience in ICT managed services delivery. We know many of the issues our customer are facing, the expectations they have and the results they need. It also requires the confidence to express our opinions, challenge the status quo and work with our customers to achieve results.
Most importantly, it’s about understanding our customers; Who they are? Where they are and where they want to go? It’s about genuinely listening to them and taking the time to understand what they need to achieve, and when.
We are honest with our customers and work hard to manage their expectations. So over time they learn to trust us and increasingly engage our services.
In a competitive market, this gives us a distinct advantage – customer advocacy built on trust and positive experience.
Most importantly, our customers can rest assured that their IT support needs are in the hands of a professional managed services organisation delivering to the highest standards.
We’re known for delivering high-quality managed ICT solutions and services that consistently exceed our customers’ expectations.