We have an established Australian based Help Desk, providing services to existing clients.

The MBITS Help Desk is the first point of contact for MBITS customers and end users in reporting problems, issues/incidents, requests for service, support or training. The Help Desk can be accessed by:

• Email
• Toll free number from anywhere in Australia.

The Help Desk is ITIL compliant and staffed by permanent, security cleared, MBITS employees.

Our Help Desk has been purpose built and designed to provide an enhanced end user experience across the full portfolio of MBITS managed services. MBITS has invested heavily in establishing tools, workflow and processes and has instilled a true service culture to ensure we meet each of our customer’s expectations, ongoing needs and business demands.

Service hours for the MBITS Help Desk are 8am to 6pm AEST.

After Hours support is also provided through an 1800 number which is directed to an MBITS on-call engineer and a further escalation number, if required.